Refund Policy
Refund Policy
We take pride in the quality and uniqueness of every ObiBiTokyo product. If for any reason you are not completely satisfied with your purchase, we offer a fair and transparent refund process.
Eligibility for Refunds
- You must contact us within 14 days of delivery to request a refund.
- The item must be returned within 14 days of the refund request.
- The item must be in its original condition (unused and undamaged).
Refund Conditions
- Buyers are responsible for return shipping costs.
- If the item is not returned in its original condition, a partial refund may be issued to reflect any loss in value.
Non-Refundable Items
- Custom or personalized orders
- Items returned without prior communication
How to Request a Refund
Please contact us before returning any item. Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.
