FAQ

Find answers to our most frequently asked questions.

Find answers to our most frequently asked questions.

Shipping & returns

Do you ship internationally?

Yes! We ship worldwide from Japan using registered Japan Post. Delivery typically takes 2 to 4 weeks depending on your country and customs processing time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options available through Shopify.

Can I return or exchange an item?

Yes, returns are accepted within 14 days of delivery. The item must be in its original condition. Please contact us before returning anything.

Can I send an ObiBag as a gift?

Absolutely! Just leave a note at checkout and we’ll exclude the invoice. You can also request a handwritten message to be included.

What makes ObiBag unique?

Every bag is handcrafted using authentic vintage Japanese kimono obi fabric, making each piece one-of-a-kind and deeply rooted in cultural tradition.

How can I check the size of a bag?

Each product page includes detailed measurements in centimeters and inches. If you need help, feel free to reach out.

How do I track my order?

You’ll receive a tracking number via email as soon as your order ships. If you haven’t received it, please check your spam folder or contact us directly.

So unique and elegant! I love that each bag has its own history. It arrived in perfect condition and feels truly luxurious.

— Clara M., France